Cancellations & Returns
5. Cancellations and returns
The customer may cancel the purchase from the transaction date until receipt of the product.
A return or cancellation is possible only if the product is returned in its original condition, with unopened packaging and without any use, deducting shipping costs from the store to the customer.
5.1. No more than 14 days have passed since receipt of the product.
5.2. Cancellation must be made exclusively in writing to ehab.hnawy1@gmail.com or through the Website’s contact form.
5.3. Refunds are issued under consumer protection law within 14 days of receipt of the cancellation notice, subject to actual return of the product if it has already been dispatched.
5.4. Users may cancel transactions under the Consumer Protection Law, 1981, subject to the cancellation policy detailed on the Website.
5.5. Management may charge legally permitted cancellation fees when a user cancels.
5.6. Opened, damaged or non-originally packaged products cannot be returned unless a manufacturing defect is found.
Delivery time
Delivery by the shipping company takes 2–5 business days.
Delivery times may vary by period. Where necessary, the Company will notify the customer no later than one business day after ordering.
Delivery is counted in full business days starting from the business day after the transaction date.